Privacy Policy

Effective Date: 2nd July 2025

Introduction

Patching Company Ltd ("we," "us," or "our") understands the importance of protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, or interact with us through other channels. We are committed to compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Scope of this Privacy Policy

This Privacy Policy applies to:

  • Our website.

  • Marketing and sales activities including newsletters, forms, emails, video and audio calls and other data collection methods.

  • Any other interactions or communications with us.

Information we collect

Personal information

We may collect the following types of personal information:

  • Your name, email address, phone number, and other contact details.

  • Company name and job title, if provided.

  • Any information you provide through forms, surveys, or inquiries on our website.

Furthermore, we may collect and process information from recorded or transcribed video or audio calls, provided that explicit and freely given consent has been obtained from all participants. This information may encompass spoken content, your likeness, timestamps, and associated metadata to facilitate communication and enhance our services.

Non-personal information

We may also collect non-personal information, such as:

  • Your IP address, browser type, device information, and browsing behaviour on our website.

  • Cookies and tracking data used for analytics and marketing purposes.

How we use your information

We use your information for the following purposes:

  • To respond to your inquiries or requests.

  • To facilitate the delivery of our services.

  • To provide updates on our services and marketing offers.

  • To analyse website traffic and improve our online presence using analytics tools.

  • To comply with legal requirements and ensure our website’s security.

Sharing your information

We may share your information:

  • With third-party service providers such as Hubspot, which hosts our website and manages our marketing activities, and Microsoft, who provide our communications tools.

  • With legal authorities if required by law or in the event of regulatory compliance.

We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to enhance user experience and provide analytics insights. Cookies may be deployed to understand user behaviour and optimize our marketing activities. You can manage or disable cookies through your browser settings.

Your rights

Under the GDPR, you have the following rights:

  • Access: You have the right to access the personal data we hold about you.

  • Correction: You can request corrections to inaccurate or incomplete information.

  • Deletion: You can request the deletion of your personal data under certain conditions.

  • Objection: You can object to the processing of your personal data for specific purposes.

  • Data Portability: You can request copies of your data in a format that allows portability.

To exercise these rights, please contact us at legal@patching.co

Data security

We take reasonable steps to protect your data and prevent unauthorised access, use, or disclosure. Hubspot provides secure hosting for our website and marketing activities. However, no system is entirely foolproof, and users should take precautions when sharing personal information online.

Retention of information

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or meet legal obligations.

Changes to this policy

Patching Company Limited reserves the right to update this Privacy Policy at any time. Changes will be posted on our website, and the effective date at the top of the policy will be revised accordingly.

Contact us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at legal@patching.co

Thank you for trusting us with your data. Your privacy is our priority.